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What is the return policy?
Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer 7-day returns for all customers in the Canada ONLY. Shipping fees are non-refundable. Please note that a return shipping fee of CAD$30 is charged. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.
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To qualify for a return:
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Items must be in their original condition without any wear or damage
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Items returned by mail must be in all original packaging (tags, box, and pouch included)
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No individual item of a set can be returned for refund, size exchange, and must be returned as a complete set.
All below items are non-returnable:
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Engraved and custom design products
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Online Purchase
For purchases made on our website, you can return your purchases online or in-store.
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In-Store & Buy Online, Pickup In-Store Purchase
These orders can be returned in-store only. Please have your order confirmation email and receipt ready. If you are unable to visit a retail location, please email seeyoojewelry@gmail.com.
How much is the return shipping fee?
Please note your original shipping fee is not refundable and will be deducted from the refundable amount.
Orders in Canada and the US may have duties and taxes incurred. Please note that a return shipping fee of CAD$30 is charged. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
When will I receive my refund?
Online Return
Please note your return will be processed within 5-7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email!
In-Store Return
Your return will be processed the same day, however, it may take anywhere from 5 - 10 business days for the fund to appear on your end.
What is the exchange policy?
We offer 7-day exchanges for all customers at all of our retail locations. Please have your order confirmation email and order receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.
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Online Purchase
Online purchases can be exchanged in-store. We are not able to offer exchanges online at this time.
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In-Store & Buy Online, Pickup In-Store Purchase
These orders can be exchanged in-store only.
I mistakenly returned the wrong item!
Please ensure to send back the correct and complete item(s) for your return.
Due to logistics and customs restrictions, Seeyoo Jewelry cannot reship or store non-Seeyoo items mistakenly sent as returns.